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Customer Help

The Quickest way to contact us is on whatsapp.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Typically contract items are held in stock for fast dispatch, other items are listed witht he lead time.

How do I create an account?

We have two types of accounts, direct customers (general public) for online orders, and a business account where credit terms and purchase orders can be used to pay. Fill out our account opening form.

How do I change my delivery address?

Email us with the job number or login through the website and change it on the order.

How do I track the status of my order?

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Will you keep my credit card information on file?

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Do you charge sales tax?

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Do you ship to my country?

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Will my items come in one package?

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If you need to swap an item

Returns and Exchanges

What is your returns policy?

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I received the wrong item

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My order arrived damaged

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Where should I mail my authorized return?

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How do I receive customer support?

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What do I do if I entered an incorrect shipping address?

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Can I change or cancel an order after I've submitted it?

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Can I pre-order an item that is sold out?

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